Bob Phibbs

Home Design Business Think Tank, Bob Phibbs, the Retail Doctor, Gail Doby
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Home Design Business Think Tank: A Focus on Profit for Designers and Retailers

Home Design Business Think Tank: All About the Benjamins As a home furnishings retailer or interior designer, one of your primary goals in business is to turn a profit. We’ve put together a Home…
Photo by Blake Wisz on Unsplash
Photo by Blake Wisz on Unsplash

7 Questions That Need a ‘Yes’ to Close More Retail Sales

If you work in retail sales, you have to care about your customer first. If you start with what they — as a visitor to your Planet Furniture or Planet Lighting — are experiencing and if you are aware…
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jozefmicic - stock.adobe.com

Looking Forward to Business Success in 2021

While 2020 threw monkey-wrench-type challenges into businesses across the spectrum, the home furnishings industry — both for interior designers and retailers after lockdowns were lifted — have for…
Bob Phibbs, the Retail Doctor
Bob Phibbs, the Retail Doctor

American Lighting Association Free Retail Webinar Available On Demand

As part of the American Lighting Association's (ALA) continuing series of free webinars during the COVID-19 pandemic, Bob Phibbs, The Retail Doctor and prior ALA Conference keynote speaker, presented…
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Elevate Your Sales Game With These Tips From the Retail Doctor

Good morning.” “Good afternoon.” “Good evening.” According to The Retail Doctor Bob Phibbs, this simple customer greeting is far more effective than the standard, “Can I help you?” Why? At September…
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How to Make a Good Impression on Your Retail Customer with a Welcome Email

When you’re putting your brand directly in front of customers, first impressions mean a lot. If a customer gives you their email address, they’re giving you permission to share your story with them,…
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Building and Maintaining an Email Database

We all know this scenario. We’re buying something in a store or browsing a company’s website, and at some point we are asked for our email address. Sometimes we recite it instinctively, or maybe we…
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4 Retail Industry Podcasts to Check Out

For the busy showroom owner who wants to stay in the know about the state of the retail industry, podcasts are the perfect option, offering the ability to learn something new while on the go or when…
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Are you asking your job candidates the right questions? (Photo: Tim Gouw)

5 Interview Questions You Should Be Asking

When you’re short-staffed, it seems that everyone is a little more on edge. Employees need to pick up extra hours, and managers cross their fingers that no one will call in sick. In an effort to…