Retail Education

Home furnishings and lighting retailers face many challenges in this ever-changing economy. From new consumer expectations to online competition, today's retailers work hard to ensure their customers have access to on-trend products and great customer service. In this section, you'll find all things retailing — news, features, analysis and tools — needed to make your retail business a success.

adobestock
Customer retention is key to a thriving retail business. These three loyalty programs are designed to help. (Photo: JackF / stock.adobe.com)

3 Programs to Help Retailers Cultivate Loyal Customers

Did you know acquiring a new customer can cost five times as much as retaining an existing customer? And increasing customer retention by 5 percent can increase revenue by as much as 25 to 90 percent…
lighting for health
Layering light sources adds visual interest to a room, but it also helps reduce eye strain and set the mood of a space, helping inhabitants relax and unwind.

How Lighting Technology Advances Affect Consumer Health and Wellness

Lighting, often called the jewelry of the home, can transform the aesthetics of a space, but it also has a major impact on health and wellness. Research has shown color temperature can affect sleep…
Bradington Young Ottoman Display
Bradington-Young showcased its customization capabilities in a number of ways in its High Point showroom to help retailers and designers see the possibilities for custom design and merchandising.

Bradington-Young Brings a Novel Approach to Custom Display

Ottomans, pillows and chairs, oh my! Today’s consumers are looking for their own style of home furnishings options in one of the more categories out there, but they aren’t always adept at visualizing…
environmental impacts of luxury furnishings
Helen Rutledge, owner of antique shop Bibelot, says mixing antiques like this Georgian Pine Secretary with modern pieces looks fresh and luxurious.

Minimizing Environmental Impact With Eclectic Antique Furniture

With today’s consumer looking more toward the sustainability of the products they purchase, there is more to designing a luxury space than the beauty of the pieces. Clients want to know where their…
Succession Planning for your business
Are you ready to be "fired" from your business? There is planning involved.

Are You Ready to Be Fired? 5 Tips for Your Business Succession Plan

Many years ago, I was having lunch with a business friend who was moving into the final stages of his career. I asked him, “So what are you focused on now?” He said something I will never forget. He…

Flying Colors: Luxury Retailer Shares Its Secrets

At a time when conventional wisdom in the furniture business holds that it is extremely difficult, if not nearly downright impossible, to produce and sell domestically made products at competitive…

Retail Road Trip: Phoenix

Lightform Lighting Lightform Lighting stocks a unique mix of modern lighting fixtures from approximately 150 manufacturers. The Scottsdale showroom serves high-end residential and commercial…

How Home Furnishings Retailers Can Sell More Furniture

How to sell more furniture is actually pretty simple, but you may have been hiding your retail gold. I meet a lot of furniture retailers who have a valuable team of designers but they aren’t showing…
Adobestock retail clients
(Photo: VadimGuzhva / stock.adobe.com)

Elevate Your Sales Game With These Tips From the Retail Doctor

Good morning.” “Good afternoon.” “Good evening.” According to The Retail Doctor Bob Phibbs, this simple customer greeting is far more effective than the standard, “Can I help you?” Why? At September…
JBanks timbers
Vanderslice and her design associates create resort-focused retreats for residential and commercial clients on a global scale.

A 'Vacay' Vibe: How J. Banks' Joni Vanderslice Manages Interior Design and Retail Businesses

When it comes to interior design, Joni Vanderslice, President and Owner of J. Banks, does it all. She’s been at the helm of Hilton Head, SC-based J. Banks for more than 30 years, which covers…